This Service May have been discontinued as of April 2017 Please check with Amazon.
Amazon Pay A-Z Guarantee
The following policy applies to the purchases made on third-party sites using Amazon Payments. For details on A-to-z Guarantee protection for purchases made on the Amazon.com website, please click here.
Over the years, Amazon has built a base of millions of satisfied buyers by being responsive to their concerns and acting quickly to resolve these concerns. We extend this valuable buyer trust to sellers like you on our platform through the Amazon A-to-z Guarantee Program. The Amazon A-to-z Guarantee provides buyers with an opportunity to obtain a full reimbursement for their purchase or cancel their authorized payment if they are not satisfied with a purchase made on a third-party site using Amazon Payments.
The vast majority of buyers will never need this program, but for those who do, the guarantee gives us a chance to provide confidence and trust when they shop from the universe of sellers who use our service.
When can a buyer file an A-to-z claim for an Amazon Payments transaction?
Buyers can file an A-to-z Guarantee claim when one of the following conditions applies:
They did not receive an item
They received the item later than the maximum estimated delivery date provided by you
They received the item but it was defective, damaged, had missing parts, or not the item depicted in your description
They returned the item as per their agreement with you but you did not provide the agreed upon reimbursement after receiving the item
You are not accepting the return of the item in accordance with the return policy posted on your website
They believe that you charged an amount greater than the amount authorized for the purchase
The payment is not made via the Send Money or Request Money features (Person-to-Person or P2P payments)
See the Amazon A-to-Z Guarantee for Buyers online help topic to view the A-to-z Guarantee information that buyers see on the Amazon Payments website.