Manufacturing Industries
    Assessment of Digital Maturity

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    Synopsis

    According to industry reports, the vast majority of discrete Manufacturing companies remain reluctant to brave the challenges of going digital. The progress, albeit limited has been different for different areas of Digital Transformation. Most efforts have been towards improving operational excellence both in supply chain management through procurement platforms (excepting tail spend) and in production through ERP systems and IioT and some limited worker enablement with AR. The B2B customer experience has not seen the digital evolution witnessed in the B2C, albeit with limited progress in things such as B2B ecommerce, CPQ, P2P etc. While CRM adoption and omni channel marketing is progressing, manufacturers have been hesitant to make the transition away from legacy wholesale and distribution networks. Some limited business model transformation has also taken place through product as a service models. Overall most of the progress has been the domain of larger corporations with small and medium manufacturers being “onboarded” into digital transformation. As a result the discrete manufacturing sector remains somewhat exposed to potential digital disruption.

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