Headquartered in São Paulo, Tokio Marine Seguradora S.A. is one of the largest insurance providers in Brazil.

The Challenge
To serve its customers around the clock, Tokio Marine’s wanted to develop a 24-hour customer service platform. 

The Solution
SoftwareONE designed and implemented the cloud computing system architecture for the operation of TMS. It is the first project of Tokio Marine that is 100% cloud-based. Tokio Marine invested approximately R$ 20 million in the project and hired 250 employees to operate the technology department and call center. The intention was to strategically manage the demands of customers when using 24-hour assistance.

In partnership with Microsoft, SoftwareONE now conducts a weekly monitoring review with Tokio Marine’s system architecture team to consistently optimize processes.

The Result
Increased Data Protection Through High Availability
Data from customers, insurance brokers, and service suppliers is distributed across multiple data centers to create a system that never "crashes." In the case of any failure, users are automatically redirected to another location, ensuring continuous operation without disruption. This not only increases data protection but also secures Tokio Marine’s productivity and customer satisfaction.
Fully Gained Service Scalability for its Customers
Cloud resources can be directly and automatically adapted to respond to increasing or decreasing demand. This is a massive benefit for the continuous growth of Tokio Marine, by providing the scalability of services that were previously a concern. Now, Tokio Marine can precisely react to changing customer demands and tailor services accordingly.
Reliable and Consistent Internet Connection
The cloud structure provided by Microsoft Azure guarantees a safe, stable, and responsive Internet performance. All users can access the insurer's portals through TMS, including brokers, consultants, and customers. The platform delivers impressive gains in productivity, efficiency, and customer satisfaction.
Significant Cost Savings Through Payment on Demand
Azure billing on-demand, according to usage, enables Tokio Marine to achieve considerable cost savings. The cloud structure has reduced expenses to one-fifth of the previous on-premises structure.