Customer Help Desk RSS

Help desk refers to software platforms designed to provide a customer with information and support regarding a company’s products or services. Customer concerns are typically submitted via multiple channels including email, phone, and social media channels. Help desk software provides a ticketing system for staff to organize and respond to external customer inquiries as well as create information portals on the company’s website

Cayzu

0 reviews
Cayzu

www.cayzu.com

Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and abi ...

Deskero

0 reviews
Deskero

www.deskero.com

Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into custome ...

Help Scout

0 reviews
Help Scout

www.helpscout.net

Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailb ...

Helprace

0 reviews
Helprace

www.helprace.com

Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT setting ...

Kayako

0 reviews
Kayako

www.kayako.com

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed ...

KronoDesk

0 reviews
KronoDesk

www.inflectra.com/KronoDesk/

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. Categories: Contact Management, Help Desk KronoDesk Features Has featureCustomizable Dashboards for Users & Suppor ...

LiveAgent

0 reviews
LiveAgent

www.ladesk.com

LiveAgent is an online live chat and help desk software that’s especially popular with e-commerce businesses at the small and midsize level. In addition to their core live chat application, the vendor also offers ticket management, online self-service por ...

Spiceworks

0 reviews
Spiceworks

www.spiceworks.com

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides informatio ...

TeamSupport

0 reviews
TeamSupport

www.teamsupport.com

TeamSupport is customer service and support help desk software that is cloud-based. It is built for B2B companies, especially those in the technology and software industry where support requests are typically more complicated and longer, more detailed sol ...

Trakdesk

0 reviews
Trakdesk

www.Trakdesk.com

Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple ...